Basic Laser Printer Repair and Maintenance Training DVD Released
Texas-based My Tech Guru announced today that its Basic Laser Printer Repair and Maintenance DVD is now available to the general public. The DVD training format is expected to give average users the ability to diagnose a range of basic printer problems, and make the repairs directly, without the need to call an outside technician.
The laser printer repair training DVD is available in single-user, five-user, ten-user, and unlimited-user licenses. The unlimited user version includes clips in Windows Media format that allow corporate help desks to create help pages or reply to specific user help tickets with URLs to a specific video clip through the company’s WAN. Clips are generally no longer than 5 – 8 minutes in length, basic diagnostic determination can be completed within an additional 10 – 20 minutes by following the instructions, and then the repair can be completed directly by the end user. If a diagnostic determination cannot be made or the problem is more advanced, a technician ticket can then be generated based upon more complete information. This procedure can virtually eliminate unnecessary technician visits for basic maintenance, image defects, and paper jamming issues.
“As our business environment has become more and more document driven over the years, printer maintenance and repair costs have spiraled out of control. Many businesses, large and small, are looking for ways to cut these costs without cutting production,” explained Brad Barton, founder and owner of My Tech Guru. “This basic laser printer repair training video costs less per user than a single outsourced maintenance kit installation, substantially reducing outsourced repair costs and minimizing down time.”
Further Information: http://www.mytechguru.com
About My Tech Guru:
My Tech Guru was launched in August of 2001 by Brad J. Barton. My Tech Guru has provided outsourced technical services for a variety of national clients. In 2004 its focus shifted from maintaining a national technical network to providing cost effective training to businesses and individuals.