Phyllis King (Credit: AZ Family)
Phyllis King accidentally ordered cartridges twice, but struggled with getting a refund.
AZ Family reported on Phyllis King’s struggle to get a refund from online retailer ClickInks.com for a duplicate order of printer cartridges. King, a retired resident of Sun City in Arizona, uses her computer “all the time” and uses “a lot” of ink when writing and printing “Christmas letters for family and friends”.
She stated that “normally, I go to a local cartridge place, but I started having trouble with their cartridges. So, I decided to go online and get from this company because I had seen their ads several times and the price was good. It was less than what I had been paying”. After buying five black and colour cartridges for around $93 (€81) from ClickInks.com, King “wasn’t quite sure the transaction was completed”, adding that she “never got a confirmation, so I didn’t think that the order went through. So I sent another order 10 days later”.
After the second order “went through successfully” the first did as well, and King “cancelled one of the orders”, but was “still billed around $100 for the order she cancelled”. She “waited for a credit to come through since I had cancelled”, but it didn’t come “so I started calling”. She had been calling from December until May without getting through, until eventually she was successful, and a salesperson “agreed to refund her money” by cheque.
However, the refund for $103 (€90) “never came”, so she contacted the news site’s 3 On Your Side consumer programme, which emailed ClickInks.com and called, without hearing back or speaking to a “live person”. The site then reported that the company eventually replied to its requests for contact, eventually repaying the full amount, but as King stated she “shouldn’t have had to beg and plead. I think they should have given me interest”.