The OEM is aiming to hire call centre workers in the state, not long after announcing 3,000 jobs would be cut globally.
San Antonio Business Journal reported on the plans to hire “hundreds of permanent and temporary call centre workers” in both San Antonio and Houston in Texas. Xerox is said to be planning around 700 new roles, 400 in San Antonio and 300 in Houston, which will “support an undisclosed retail client that is gearing up for the busy holiday shopping season”.
The OEM currently employs 50,000 call centre agents in 175 call centres across the USA, with over 6,000 people employed in Texas alone. The news outlet noted that applicants “must have six months of call centre experience or equivalent customer service experience”, with hiring for 175 permanent posts already begun before a “second wave” for 525 temporary positions in September.
The new jobs announcement comes a week after the OEM confirmed it would be cutting 3,000 jobs worldwide after its poor quarterly results. TWC News reported on the plans to “cut [the] workforce” by 3,000 out of its total 140,000 staff across the globe. The OEM noted that the “company-wide headcount reduction” is due to “restructuring” set for the third quarter of 2015, and that the reduction of staff “will be focused on its services business”.
The announcement came after “lacklustre” quarterly results, including a seven percent decline in revenue and a 12 percent fall in Document Technology revenue as part of that. The results included total revenue of $4.6 billion (€4.1 billion), which was a seven percent decline year-over-year, while the OEM’s Services business represented 56 percent of the total revenue, with $2.6 billion (€2.3 billion). This itself was a fall of three percent compared to the same period last year, while the Document Technology business was $1.9 billion (€1.7 billion), a fall of 12 percent on 2Q2014.