A survey by Xerox found that the importance of the customer care experience was important to consumers of all ages, with even 40 percent of 16 to 20-year-olds prepared to pay more to “ease the support process”. Seven in 10 of those aged over 71 would also pay more, a...
The OEM has reportedly increased the prices on a number of its “small format ink cartridges, print heads, photo value packs and small format media” by an average of 5.2 percent. Digitek reported on the price increase, effective from 1 October, which “vary by SKU...
The largest manufacturer of aftermarket imaging systems and components joined its official Ukrainian distributor, Makkon, to host a seminar for remanufacturers in Kiev. Opening the seminar was Makkon’s General Manager Vadim Sergienko, who paid tribute to the...
CEO Dion Weisler said the printer market is not expected to improve “in the near future”, after fourth-quarter results for 2015 showed printing revenue falling 14 percent year-on-year compared to 2014. Full year net revenue for the total Printing and Personal Systems...
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The MP C306ZSP and MP C406ZSP print at 30ppm and 40ppm respectively in colour or black and white, and can scan at 30 inches per minute.
The head of Japan Display Inc, a smartphone screen maker, said he would not turn down a partnership with rival Sharp, as speculation has arisen that the company’s top investor wants the two to join forces. The Network Corp of Japan fund is reportedly considering...
The OEM has simplified its service groups so professional services, traditional services groups and break fix services all report under one head. This means dealers have a single starting point, no matter “if there service issue is with solutions, break fix,...
The largest manufacturer of aftermarket imaging systems and components worked with the software provider to provide Static Control’s chip technology for tracking aftermarket extended-yield toner cartridges.
Global President Minoru Usui said that while there are no “immediate plans” for a new factory, increasing demand for printers and projectors in India may lead to one. He made the comments during an interview with Business Today, during his visit to India to celebrate...
The OEM has led a digital overhaul of patient records stored by the Worcester Acute Hospitals NHS (National Health Service) Trust. Xerox has scanned over 81 million pages of records to provide digital and mobile-friendly access to the information for NHS staff across...