Clover Imaging Group (CIG) gave five ways that its TechLink 2.0 software can help “power up” dealers.
In an article, the company stated that $41 billion (€36 billion) is “lost by US companies each year due to poor customer service”, according to research by InsightSquared, and added that 82 percent of consumers “have stopped doing business with a company because of bad customer service”, according to Zendesk.
CIG points out that “no business owner plans to lose customers, but failure to make a plan for consistently supporting your customers can come back to bite you at the end of the year through lost sales and lost clients”. The TechLink 2.0 software it created, CIG states, aims to “give you the ability to provide faster response times to product-related issues and really offer an extraordinary experience to satisfy and delight your customers”.
It lists five ways that the software can “help you provide faster response times and power up your dealership”, with the first being “certified training”, because CIG reportedly offers “the industry’ most respected comprehensive line of training programmes, both onsite and online”. Second is “technical support and in-field services”, with TechLink 2.0 providing “access to a nationwide service dispatch of 1,500 technicians able to provide onsite printer repair and resolution”.
These technicians can also enable “faster response times to service level agreements”, while third is the software’s “help desk and live chat services”, with technical support representatives “identify[ing] as part of your company and assist you and your customers with any issues or questions”. Fourth is cartridge-support.com, a “dedicated online support system” website featuring “video tutorials and answers to FAQs, available 24/7”.
Finally, CIG identified the “IT and configuration services” offered, including “servers and blades configured in a short amount of time and on a budget”, with “older generation solutions available”. It concluded that with the TechLink 2.0 service, it “offers an unrivalled customer service platform exclusively to our dedicated dealers – there is no comparison of this service in our industry”.