Clover Imaging Group (CIG) spoke about the TechLink 2.0 platform’s “turnkey services”.
The company recently spoke about five ways that the software platform can help “power up” dealers, and has now stated that it “offers the complete solution for customer support and certified training services” in order to “add value to dealerships”. The platform offers customer support as well as printer repair, service dispatch and training services, with CIG adding that the latter feature includes “the industry’s most respected and comprehensive line of training programmes”.
These include “certified laser printer repair training, available both onsite and online”, while technical support and “in-field services” are also available, giving dealers “access to CIG’s highly skilled and expertly-trained customer support team”. The goal of the programme, CIG noted, is to “offer dealers the support they need to provide faster response times to product and hardware-related issues”.
CIG added that the platform adds both “customised call-in services and certified printer training programmes” alongside “on-the-go troubleshooting via live chat services”, and if these cannot help “resolve the matter”, in-field technicians “are available to provide full support”, with 14,000 technicians “on-call via a nationwide service dispatch to provide onsite printer repair and resolution”. CIG’s cartridge-support.com site also offers a “dedicated online support system” including videos.
Luke Goldberg, Executive Vice President of Global Sales and Marketing for CIG, stated: “Customer service is a key differentiator for all companies, and quick response times are a major priority. By providing value-added services such as custom help desks, live chat, national service dispatch, and certified training programmes, we can help our dealers to manage national accounts outside of their service areas while also expanding their SLAs with our complete service offering.”
You can watch a video about the platform below.
[youtube]https://www.youtube.com/watch?v=eloErp-uqA4&feature=youtu.be[/youtube]