The remanufacturer has introduced a certified training programme for dealers which includes printer repair.
A press release announced the launch of the training programme as part of CIG’s TechLink 2.0 platform, and will teach “field technicians” how to accurately and efficiently troubleshoot problems as well as “providing customer service training” for shipping and aiding “customer support personnel”. The courses are said to “fit the needs of the individual dealership”, and are available online as well as onsite.
The company provides training courses for HP Inc and Lexmark laser printers, which are interactive, and also training for MPS which includes selling and business development. CIG provides certified instructors for the courses ensuring a “high percentage of first call success rates”.
Larry Bennet, Business Development Manager for Toshiba America Business Solutions, said: “Clover Imaging Group has done an amazing job training our dealers for both mono and colour, laser printer repair. Having seen first hand the level of excellence and quality of the curriculum, I can highly recommend the company’s training programme.
“To date, CIG has trained more than 400 of our Toshiba Business Solutions and independent dealer technicians to help enhance the knowledge and skill-set of these professionals. Moreover, CIG continues to improve our technician programme by constantly updating its training content to keep it fresh and relevant for our workforce. In addition to its impressive training acumen, CIG’s enrolment, setup, and hosting process is also top notch. We continue to rely on CIG to bring quality repair training to our dealer channel.”