The OEM announced that it will be using a new Service Management Solution from IFS.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations AND Kyocera will be using its software to support its present and future services which will allow more efficient partner relationships as well as improving the customer’s experience throughout the EMEA. The software will be hosted on IFS’ Managed Cloud on Microsoft Azure.
Takahiro Sato, President of KYOCERA Document Solutions Europe B.V, said: “As we encourage and facilitate digital transformation amongst our customers it is also important to ensure that our service offering is optimised with the latest, future-oriented software. IFS offered us a complete, connected and internationally scalable solution for all of our relevant service areas. We look forward to using these capabilities to build on our reputation as an agile, future-ready business.”
A European standard for the software will be developed at the KDE headquarters after which it will go live as a pilot at KYOCERA Document Solutions France before launching to the KYOCERA subsidiaries across the EMEA.
Peter Höhne, Vice President Sales & Marketing, IFS in Europe Central, commented: “The agreement with KYOCERA Document Solutions Europe is a major milestone for IFS. This strategically important customer win reconfirms our leading position in service management software and that our long-term investments in disruptive technology such as IoT and cloud continue to resonate well among global enterprises.”