Future Graphics to Implement $1 Million Oracle E-Business Suite
Future Graphics has partnered with Oracle to implement Oracle’s E-Business Suite software solution. This material investment in information technology has been made possible, and necessary, by the substantial growth that FG has enjoyed over the past few years.
An exhaustive process to identify a replacement for Future Graphics’ existing business software resulted in FG’s management team recommending an Oracle solution. “We are pleased to be partnered with Oracle, as Oracle and its E-Business Suite are positioned as clear leaders in the software industry, particularly for a rapidly growing mid-market business, such as FG,” says David Key, CFO Future Graphics. Oracle is the world’s leading supplier of software for information management, and the world’s second largest independent software company.
Powered by Oracle’s world-leading enterprise software, Future Graphics will possess a high performance database environment to supply highly detailed, critical business information. The new system will aid in the reduction of transaction times for, among others, sales, purchasing, warehousing and logistics operations, and will automate and simplify many routine systems and management tasks, including business accounting.
Future Graphics’ customers will benefit from 24/7 online ordering, and will have access to real-time account data. Customers will be able to track orders, invoices, payments, and returns online. Customer Relationship Management (CRM) software will help to minimize time periods related to call response, follow-up and resolution management. Future Graphics’ account representatives will have quicker access to more detailed information in order to support customer’s inquiries, inclusive of real-time freight quotes. Improved logistics and shipping data management will provide customers access to track orders online, and receive order status details.
In order to improve overall quality, customer’s technical concerns and issues will be captured and analyzed through the use of improved database functionality. The goal is to resolve technical issues more efficiently and effectively. The use of a highly functional database will allow FG’s technicians quicker access to relevant answers.
The Company anticipates the completion of its implementation, which will lead to a ‘go-live’ event, in the fourth quarter of 2007.
“Future Graphics is dedicated to our industry and to continually improve its service levels, providing what our customers need when they need it,” says Lionel Brown, COO Future Graphics. “This $1,000,000 investment in an Oracle solution is a very tangible demonstration of our commitment and belief in the future of the remanufacturing channel.”
Future Graphics is a global leader in the value-add distribution of imaging supplies. With a 100-person plus integrated technical staff, Future Graphics directs the largest and most experienced personnel in the remanufacturing industry to deliver Comprehensive Systems Solutions™ (CSS) to our customers.