A screenshot of the Event Horizon software
The Event Horizon system is said to “push the reliability” of the company’s products “to greater levels”.
The software service from the printer remanufacturer and parts supplier is said by Metrofuser “to push the reliability” of its remanufactured fusers and printers “to greater levels”, and is similar to “what is used in the banking and financial industry”, allowing “unparalleled visibility” for users, with a “dynamic” interface allowing users to see how machines are performing.
The Event Horizon technology “records change events and graphically overlays the event on the warranty rates of the fusers and printers”, which allows Metrofuser to “track corrective actions and spot trends faster”, with data collected across “all departments” so that changes to “packaging, production processes and components” can be “better communicated and quantified”.
William DeMuth, COO of Metrofuser, commented: “Critical introspection is a cornerstone to Metrofuser remanufacturing, and this technology will allow greater insight. Thousands of hours in research and development have gone into the implementation of the Event Horizon system and the last obstacles to its full capabilities were cleared this summer.”
The company recently reported that it had released a range of remanufactured printers aimed at MPS programmes.