The OEM’s new centre is a data and production facility for document management solutions and services.
Enterprise Innovation reported on the opening of the Fuji Xerox Document Technology Centre in Singapore, noting that the 10,000-square-foot data centre and production facility “will support its delivery of document management solutions and services to local businesses”, streamline “document-related operations and will house end-to-end capabilities to drive multi-channel communications with advanced automated process[es]”.
The processes in question include “capturing and processing incoming documents and data from customers” as well as “disseminating customised content to customers” and “providing easy online access to both customers and service staff for quick information retrieval”. In turn, the facility will be able to “handle the printing and delivery of essential mail documents” such as “utility and telecommunications invoices as well as bank statements” to end-users.
Other functions consist of being able to “digitalise and automatically process corporate clients’ invoicing work”, delivering information “on behalf of businesses” to end-users “through multiple channels”, and compiling a database of “scanned paper documents, managing and storing them for businesses”.
The centre’s investment comes from Fuji Xerox Asia Pacific, and the OEM’s Document Management Solutions subsidiary has provided technology and skills provision, with closed-loop processing in-house allowing documents to be tracked, “ensuring tight security” through a database that “keeps tabs on every single document page”.