The OEM is being sued in the USA in a case alleging “its printers don’t operate as advertised”, with the plaintiff looking to create a class action.
Legal Newsline reported on the class action begun by consumer Anne Wolf at the US District Court for the Central District of California, which has targeted HP for alleged “false advertising”. Wolf’s suit against the OEM contends that its printers “don’t operate as advertised” as the machines “can’t download necessary software from the internet even though the company advertises they can”.
Wolf’s suit – case number 5:15-cv-01221 – has been taken on by lawyers Todd M. Friedman and Adrian R. Bacon, and lso seeks to “prevent HP from advertising” that its printers feature the ‘HP Smart Install’ option, which reportedly means “products can automatically download software from the internet”. The case argues that this feature “has been disabled on some of the printers even though the company continues to advertise it”.
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In turn, the lawsuit alleges that “on the outside of the boxes of these printers, there is a statement assuring customers that these printers will be easy to install because of the inclusion of the ‘HP Smart Install’ feature”. Wolf is seeking class action status for both the case and “for those who purchased the printers expecting the smart install feature”, and is also looking to win damages of “more than” $5 million (€4.6 million) plus court costs.
The OEM previously settled three class actions pertaining to inkjet cartridges in October 2014, while another relating to printers was dismissed in 2012, and a class action focused on LaserJets was also settled in 2011.