The company’s Miracle Service software has received a “significant update”.
The software developer produces “dealer management software […] for the imaging device industry”, and version 8.0 of the Miracle Service software is a “significant update” that features “an intuitive new user interface that is customisable depending on the roles and requirements of each user”. In turn, it also offers a “robust new search functionality for users to search supplies, parts, and equipment inventory, as well as contract details and service calls”.
The company added that the software “supports the complete service life cycle for office equipment dealers”, including “meter collection and billing, fully integrating CRM (customer relationship management), sales, dispatching, technician scheduling, inventory, billing, and mobile field service”. Miracle Service also reportedly “streamlines operations into a single system, as the software architecture is modular and customers are able to add functionality as they require it”.
Robert Sombach, Nexent’s Vice President of Operations and Development, commented: “Over the past few years we have seen significant changes in the ways our dealers are using Miracle Service. Our Dealer Management software is used by many more employees on a daily basis to drive efficiency and profit inside a dealership, and we believe version 8.0 will help even more dealers achieve their profit targets.”