IT repairs company PartServe will distribute parts for the OEM’s printers and MFPs.
Kyocera said the deal will allow it to provide repair services to all its customers across the country, as PartServe has carry-in centres in Johannesburg, Durban, Cape Town, Bloemfontein and Port Elizabeth, ITWeb reported.
Services will complement those that exist already within the authorised service channel, including warranty repair at the regional centres and spare part supply to targeted repair agents.
Paul Wendlandt, Customer Services Support Manager, Kyocera South Africa, said that in the “service delivery plan” drawn up with PartServe, it has targeted its range of printers and entry-level MFPs designed for consumer and SOHO (Small Offices and Home Offices) markets