The company’s Naverisk remote monitoring and management solution has been relaunched for 2016.
The new version of the software, the company stated, introduces “new features to optimise, automate, track and support IT management functions”, with the technology aimed at managed service providers (MSPs) and aiming to deliver “several key enhancements to help MSPs improve customer service for their clients”.
Among the new features include remote monitoring and management service “auto-remediation”, with a “cutting-edge, ticket-based workflow engine” offering “automation of service offerings” and more “based on both system events and user-driven tickets”. Another was “enhanced network device discovery and automation”, while “improved UI functionality” includes a new “quick find” feature.
Mike Inzerillo, Managing Director of Managed Services for ECi, commented: “Naverisk 2016 offers an exciting new approach to IT management. This all-in-one RMM and ticketing solution is bolstered with the ability to automate actions that originate from system monitoring, user requests and email.
“Essentially, MSPs can automate scripts, actions, reports, communication, tickets and more to help them drive efficiencies that improve their profits. We’ve done something unique here for our customers to help them gain and retain a competitive edge. It is truly a game-changer compared to other software that only offer system-based auto-remediation.”