This new solution, devised for use in banking, automates document capture to help improve customer service.
Lexmark International Inc. recently announced the availability of Lexmark Smart Document Capture for Banking. This solution streamlines paper-based processes in branch, which will allow banks to improve their customer service as well as their accuracy and compliance.
Using this Smart Document Capture, bank branch associates can automate document processing directly from the Lexmark smart MFP which means that customers can quickly and effectively open new accounts, get loans approved, apply for mortgages and more.
“These types of processes can keep customers waiting for days as their paperwork undergoes manual entry, review and validation,” said Larry Early, Lexmark industry director, financial services. “This wait time, perceived as poor service, gives customers an opportunity to take their business elsewhere.”
“Banks are under tremendous pressure to revolutionize the customer experience and provide digital, efficient and compliant interactions. Automating manual, paper-based processes is a significant step toward this ‘branch of the future’ transformation,” Early continued.
Lexmark Smart Document Capture for Banking leverages a Lexmark MFP in the branch to add intelligence to the process as documents are collected from the customer.
- Document processing technology is leveraged at the MFP touch screen interface to ensure all required information and documentation is in place.
- Automated notifications and alerts keep customers and employees in the know, alerting both when additional documentation or information is needed.
- Direct integration with most bank software platforms and back-end systems leverages the bank’s existing infrastructure while enabling an omnichannel customer experience.
- Digital audit trails are available to demonstrate compliance with bank requirements and regulations.
“Our banking customers are focused on transforming the branch experience to meet heightened customer expectations, and Lexmark is helping them do just that,” said Allen Waugerman, Lexmark senior vice president and chief technology officer. “Lexmark Smart Document Capture for Banking is the latest addition to our banking solution offerings that are designed to automate paper-based processes so banks can achieve better customer service, more efficient back-office operations and improved compliance.”
The Lexmark Smart Document Capture for Banking is a custom solution available via Lexmark authorized resellers or directly from Lexmark.